Senior Team Manager Customer Service (Supply Chain)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Lead and coordinate a team of Customer Service Representatives in Supply Chain, ensuring accurate order processing, effective workload planning, and optimal resource allocation;
• Own operational performance by monitoring service levels and KPIs, conducting performance reviews, identifying gaps, and implementing action plans in alignment with the Service Delivery Lead;
• Drive team effectiveness through coaching, training, performance feedback, talent development, succession planning, and employee engagement initiatives;
• Act as the first escalation point for operational issues, collaborating with cross-functional teams and stakeholders across Sales, Supply Chain, and other business functions to ensure timely resolution and alignment on priorities;
• Ensure compliance with internal controls, policies, and external requirements;
• Drive operational excellence and continuous improvement by identifying process optimization opportunities, implementing sustainable solutions, and enhancing efficiency, customer experience, and service quality;
• Support change management, process transitions, and transformation initiatives where applicable.

Your Profile

• Experience in Order Management or Supply Chain operations, including exposure to export processes, documentation, and basic finance;
• Experience leading teams in an international and/or shared services environment, with strong people-management, coaching, and employee engagement skills;
• Bachelor’s degree in a relevant field;
• Strong stakeholder management, communication, and influencing skills, with the ability to collaborate effectively across functions and organizational levels;
• Experience managing operational KPIs, driving process improvement initiatives, and supporting a culture of continuous improvement;
• Strong analytical, problem-solving, and organizational skills, combined with a proactive, solution-oriented, and adaptable mindset;
• Hands-on experience with SAP and Order Management systems is required.

What you'll love about working here

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).

Capgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

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