Service Owner

Role: Service Owner

Location: Newark, NJ (Hybrid. 3 days onsite)

Responsibilities:

• Responsible for defining L1/L2 processes for production support
• Experience with Azure and Azure Monitoring
• Experience with Azure technologies like - Microsoft Fabric, Power Platform and Power BI 
• Good understanding of SLAs required for production support

Qualifications

• 3+ years of managing production support systems on Azure cloud

• Experience defining production support processes, responsibilities applicable to L1, L2, L3 processes
• Experience managing or developing Power BI tool for Cloud services like Microsoft Fabric, Power Platform on Azure
• Experience of managing support for data pipelines on Azure Cloud
• Good understanding of Azure Monitoring
• Experience with Observability and Monitoring of Azure Data Platforms
• Experience in an Agile delivery environment 
• 3+ years of experience with production support in early days of career
• Good status reporting capabilities
• Experience to interact with Senior Stakeholders in the organization
• Experience in communication and organization in large, distributed teams 
• Azure Certified 
• A Bachelor’s degree is required 
• Consulting Experience is a plus  

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work.
• Healthcare including dental, vision, mental health, and well-being programs.
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan.
• Paid time off and paid holidays.
• Paid parental leave.
• Family building benefits like adoption assistance, surrogacy, and cryopreservation.
• Social well-being benefits like subsidized back-up child/elder care and tutoring.
• Mentoring, coaching and learning programs.
• Employee Resource Groups.
• Disaster Relief.

Salary Transparency:

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $128513 to $210000 /yearly.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law.