Scrum Master

Job Description

Your Role

We are looking for an experienced Scrum Master to join our team supporting the Gallagher Go customer portal — a high-impact digital transformation programme. In this role, you will be the Agile heartbeat of multiple squads, driving delivery excellence and fostering high-performing team environments.

In this role you will play a key role in:

• Facilitating all Agile ceremonies including PI Planning, Sprint Planning, Daily Standups, Backlog Grooming, Sprint Reviews, and Retrospectives, ensuring teams remain focused and aligned on sprint goals.
• Creating and maintaining Sprint Status Reports, RAID logs, and delivery dashboards to provide clear visibility of progress to stakeholders and leadership.
• Collaborating with Product Owners and stakeholders to ensure backlog readiness, refine user stories, and define clear acceptance criteria that drive meaningful delivery outcomes.
• Representing teams in Scrum of Scrums and cross-team coordination forums, while leading stakeholder meetings and status calls with both internal and client leadership.
• Acting as a servant-leader by removing impediments, supporting Agile maturity growth, and fostering a psychologically safe, high-performing team environment across distributed teams.

Your Profile

We are looking for a driven and collaborative professional who thrives in dynamic, fast-paced environments and brings both technical know-how and strong interpersonal skills to the table.

• Demonstrated experience of 7+ years as a Scrum Master, ideally within digital transformation programmes in the insurance or financial services sector, with the ability to step into Product Owner or Project Manager responsibilities when needed.
• Strong knowledge of Agile frameworks including Scrum and SAFe, combined with hands-on experience using tools such as Azure DevOps or JIRA to manage and track delivery.
• Excellent communication, facilitation, and stakeholder management skills, with proven experience working effectively with distributed teams across multiple geographies and time zones.
• A solid understanding of cloud technologies, preferably Azure, with familiarity with modern technology stacks such as Angular, Azure Functions, Cosmos DB, and .NET considered a strong plus.
• Certified Scrum Master (CSM) or equivalent Agile certification is desirable.

What You'll Love About Working Here

• Free access to learning platforms – Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

• Well-being Hub – The global Well-Being Hub connects employees across various facets of well-being: work-life balance, working hours and network growth.

• Mentoring programs – Capgemini empowers employees at all career stages with programs spanning STEM education to career reentry. We value mentorship for fostering professional growth and empowerment within our engineering community.

• Empowering environment – Autonomy and Goal setting are among the top scores with 8.4+ ratings in our monthly employee feedback Pulse.

Diversity & Inclusion

At Capgemini LATAM, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.

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