Sales Ops Analyst

Location: Bogotá, Colombia

Role Overview

We are seeking a highly organized and proactive professional to join our Sales Operations team. This role plays a critical part in supporting commercial effectiveness by managing sales processes, monitoring receivables, and ensuring smooth communication between internal teams and external clients. The ideal candidate is detail-oriented, adaptable, and motivated by solving problems while contributing to revenue growth and customer satisfaction.

Job Responsibilities

• Identify, track, and actively pursue commercial opportunities to accelerate movement through the sales pipeline and ensure timely revenue recognition.
• Monitor accounts receivable, identify aging or stagnant balances, and take appropriate actions to support resolution.
• Manage the sales inbox, acting as a primary point of contact for email communications between the company and retailer/supplier clients.
• Partner with internal stakeholders to ensure accurate follow-ups, issue resolution, and efficient execution of sales-related activities.
• Support continuous improvement initiatives by identifying process gaps and recommending operational enhancements.

Requirements

• Creative problem solver with a strong interest in learning new technologies and supporting change management, including the ability to understand the “why” behind issues and solutions.
• Bachelor’s degree with 2–4 years of experience in sales operations, customer success, or within the consumer packaged goods (CPG) industry.
• Strong written and verbal communication skills, with exceptional attention to detail and a focus on execution excellence.
• Solid working knowledge of the Microsoft Office suite (Excel, Outlook, PowerPoint, Word).
• Ability to work independently while also collaborating effectively in cross-functional teams and fast-paced environments.

Core Behaviors

Beyond technical skills and experience, our culture is built on shared behaviors that guide how we work together and deliver value every day:

• Stay Curious: Demonstrates a passion for continuous learning and improvement.
• Seek Clarity: Navigates complexity to create understanding and inspire action.
• Own the Outcome: Takes accountability for decisions and delivers on commitments.
• Center on the Client: Consistently focuses on adding value and improving the customer experience.
• Be a Challenger: Embraces change and drives continuous improvement.
• Champion Inclusivity: Builds trust through empathy, respect, and integrity.
• Commit to Each Other: Contributes to a collaborative, inclusive, and supportive work environment.

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