SME Transport Engineer

Job Description

Your Role

As a Transport Network Operations Specialist (N1.5), you will provide advanced technical support for transport networks, performing complex diagnostics, alarm correlation and authorised remote recovery actions. You will play a key role in bridging N1 operations with N2/N3 escalation teams, ensuring high-impact incidents are resolved efficiently and thoroughly.

In this role you will play a key role in:

Analysing and diagnosing incidents escalated by N1 teams, validating severity, scope, topology and network impact to determine the appropriate course of action
Correlating alarms and events across transport network layers to identify primary alarms and root causes, with a focus on WDM/DWDM and SDH technologies and Huawei and Nokia equipment
Reviewing and interpreting network performance parameters including Tx/Rx optical power, BER, Q-factor, interface and card status, and protection mechanism health
Coordinating resolution activities with N2/N3 engineers, Huawei and Nokia vendors, and field teams, ensuring clear communication throughout the incident lifecycle
Supporting N1 technicians through technical guidance, checklist development and knowledge transfer, while contributing to documentation, RCA preparation and continuous improvement initiatives

Your Profile

We are looking for a technically skilled and collaborative professional who thrives in high-pressure network operations environments and brings both depth and precision to their work.

Solid hands-on experience with WDM/DWDM, SDH and optical network technologies, with knowledge of OTN and MPLS-TP considered a strong advantage
Demonstrated ability to interpret optical alarms, degradations and protection mechanisms, with experience operating Huawei and Nokia equipment families and their associated management systems
Minimum 3 years of experience in transport network support or operations, ideally within NOC/SNOC environments or Telefónica-aligned service models
Strong structured problem-solving skills with the ability to manage high-impact incidents, communicate clearly with clients and vendors, and maintain operational focus under pressure
Huawei or Nokia transmission/optical certifications are desirable, and a working knowledge of technical English is an advantage

What You'll Love About Working Here

Free access to learning platforms – Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

Career acceleration programs – From associate to leaders and beyond, get support in your career at every stage with award-winning programs such as our leadership development program, Connected Manager, to accelerate your growth and develop your expertise.

Capgemini Research Institute – CRI pioneers best-in-class research, covering ethical AI and sustainability trends to assist organizations in addressing critical questions. CRI has been ranked #1 globally 6 times for research quality.

Well-being Hub – The global Well-Being Hub connects employees across various facets of well-being: work-life balance, working hours and network growth.

Diversity & Inclusion

At Capgemini LATAM, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications are welcome and will be considered based on merit against the job and/or experience for the position.

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