Delivery Team Apprentice

Delivery Team Apprentice

We are seeking a proactive and detail-oriented intern to join our Delivery Team. This role provides operational and coordination support to ensure smooth delivery processes. The intern will assist with monitoring timekeeping compliance, tracking KPIs, supporting meetings, and managing follow-ups on key action items. Additionally, the intern will contribute to internal processes related to hiring exceptions.

Key Responsibilities

• Attendance & Compliance:
  Monitor attendance trackers and follow up with Engagement Managers to ensure timely upload of hours in PON.

• Performance Analysis:
  Calculate and report KPIs for the area, including:

  • OTACE compliance
  • ARVE
  • Timesheet completion rates

• Meeting Support:
  Attend key meetings (e.g., EMR sessions, forecast reviews) to capture action items and track them through completion.

• Operational Backup:
  Act as backup for Delivery Head during vacations or overlapping meetings.

• Contract Management:
  Assist with sending and tracking iSOWs (Statements of Work), ensuring timely follow-up and completion.

• Hiring Exceptions Support:
  Help prepare Business Cases (BC) for hiring exceptions (e.g., candidates above salary band), as needed.

Qualifications

• Academic background in Project Management, Business Administration, or Data Management.
• Ideally available for a 1-year internship; otherwise, must be highly proactive and quick to learn.
• Strong organizational and analytical skills.
• Proficiency in Microsoft Excel and basic data analysis.
• Ability to manage multiple tasks and prioritize effectively.
• Good communication skills and attention to detail.

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