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CUCM Engineer

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Key Responsibilities:

  • Implement and manage call routing strategies within the CUCM environment.
  • Configure and optimize various routing protocols to ensure efficient communication.
  • Set up and maintain CUCM features, ensuring optimal functionality and user experience.
  • Apply collaboration basics to enhance team communication and productivity
  • Conduct troubleshooting based on various scenarios to resolve issues quickly and effectively.
  • Design and implement Calling Search Spaces (CSS) and Partitions for effective call control.
  • Configure and manage Translation and Transformation Masks to optimize call routing and number presentation. •
  • Provide technical support and guidance to team members and end-users
  • Stay updated with the latest CUCM developments and best practices

Required Qualifications:

  • Bachelor's Degree in Computer Science or a related field
  • 1-2 years of experience with network administration in a Linux or Windows environment
  • Strong knowledge of IP networking fundamentals 
  • Solid understanding of CUCM basic concepts and operations
  • Excellent problem-solving and analytical skills
  • Strong communication and teamwork abilities
  • Ability to work in a fast-paced, dynamic environment Preferred Qualifications: • Cisco certifications (e.g., CCNA Collaboration, CCNP Collaboration)
  • Experience with other Cisco collaboration products (e.g., Cisco Jabber, Webex) • Familiarity with VoIP protocols (SIP, H.323)
  • Knowledge of security best practices in voice and collaboration environments 

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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code:  338998
Posted on:  Jun 1, 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Bogota, CO

Brand:  Capgemini Engineering
Professional Community:  Products & Systems Engineering

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