CUCM Engineer

Job Description

Your role

In this role you will play a key role in:

• Designing, implementing, and supporting Webex Calling solutions including DI/MT/OT offerings and Cisco Unified Communications Manager Cloud (UCMC), ensuring seamless cloud provisioning, onboarding, and troubleshooting for enterprise clients
• Managing and optimizing CUCM, CUBE, and associated voice gateway technologies, including dial plan configuration, IP phone setup, and call routing issue resolution through session manipulation and route modifications
• Acting as a customer-facing technical expert, coordinating and leading cross-functional teams during high-pressure, service-impacting outages and incidents to drive fast and effective resolution
• Integrating Unified Communications platforms with directory services and Single Sign-On (SSO) solutions, ensuring secure and efficient user authentication and provisioning across environments
• Supporting capacity planning, device lifecycle management, and vulnerability management, while applying deep knowledge of Cisco VoIP protocols (SIP, MGCP, H.323) and UC applications (CUCM, CUC, IMP)

Your profile

We are looking for someone who brings:

• 3+ years of experience in Unified Communications, VoIP, or cloud calling environments, with demonstrated hands-on expertise in Webex Calling and Cisco UCMC
• Strong technical knowledge of CUCM, CUBE, voice gateway technologies, and Cisco VoIP protocols including SIP, MGCP, and H.323, with proven ability to troubleshoot complex call routing issues
• Experience with cloud provisioning, onboarding processes, and integration with directory services and SSO platforms in enterprise-scale environments
• Solid understanding of capacity planning, device lifecycle, and vulnerability management practices within Unified Communications infrastructures
• Excellent communication and leadership skills, with the ability to coordinate teams, influence stakeholders, and drive resolution under pressure in customer-facing scenarios

What you'll love about working here

• 🎓 Free access to learning platforms — Acceso gratuito a plataformas de aprendizaje de clase mundial como Coursera, Pluralsight, Udemy, Microsoft, AWS, Google y Harvard Business Review, para que puedas seguir desarrollando tus habilidades técnicas en Unified Communications y más allá.

• 💙 Well-being Hub — Nuestro hub global de bienestar conecta a los empleados en múltiples dimensiones: equilibrio entre vida personal y laboral, gestión de horarios y crecimiento en red, porque sabemos que tu bienestar es fundamental para tu mejor desempeño.

• 🔬 Capgemini Research Institute — Accede al conocimiento de uno de los institutos de investigación tecnológica más reconocidos del mundo, clasificado #1 globalmente en calidad de investigación en 6 ocasiones, con foco en IA ética, sostenibilidad y tendencias tecnológicas emergentes.

• 🌍 Global Tech Challenges — Participa en competencias globales como el Global Data Science Challenge y Tech4PositiveFutures, donde podrás aplicar tu experiencia técnica para abordar retos mundiales reales con soluciones tecnológicas innovadoras.

LI-NO1

LI-Remote