CUCM Engineer

Job Description

Key Responsibilities:

• Implement and manage call routing strategies within the CUCM environment.
• Configure and optimize various routing protocols to ensure efficient communication.
• Set up and maintain CUCM features, ensuring optimal functionality and user experience.
• Apply collaboration basics to enhance team communication and productivity
• Conduct troubleshooting based on various scenarios to resolve issues quickly and effectively.
• Design and implement Calling Search Spaces (CSS) and Partitions for effective call control.
• Configure and manage Translation and Transformation Masks to optimize call routing and number presentation. •
• Provide technical support and guidance to team members and end-users
• Stay updated with the latest CUCM developments and best practices

Required Qualifications:

• Bachelor's Degree in Computer Science or a related field
• 1-2 years of experience with network administration in a Linux or Windows environment
• Strong knowledge of IP networking fundamentals 
• Solid understanding of CUCM basic concepts and operations
• Excellent problem-solving and analytical skills
• Strong communication and teamwork abilities
• Ability to work in a fast-paced, dynamic environment Preferred Qualifications:
• Cisco certifications (e.g., CCNA Collaboration, CCNP Collaboration)
• Experience with other Cisco collaboration products (e.g., Cisco Jabber, Webex)
• Familiarity with VoIP protocols (SIP, H.323)
• Knowledge of security best practices in voice and collaboration environments 

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