Associate Industrial Operations Technician

Job Description

Role title: Customer Client Service Analyst

RESPONSIBILITIES
•    Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.  
•    Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.  
•    Utilize strong analytical skills and use tools to consult with clients’ sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed.  
•    Coordinate cross functional planning and execution for internal and client projects.  
•    Recognize and connect the needs of the client with the products and solutions.
•    Track critical metrics to measure progress against quality initiatives.  
•    Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools.  
•    Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication.  

REQUIRED SKILLS
•    Excellent written and verbal English.
•    Ability to form strong working relationships across internal and external stakeholders.
•    Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables.
•    Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders.
•    Experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution.
•    Strong project management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures.
•    Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
•    Proficiency in creating reports and dashboards using business intelligence software.

WHAT YOU’LL LOVE ABOUT WORKING HERE
•    We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
•    At the heart of our mission is your career growth. Out array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
•    Equip yourself with valuable certification in the latest technologies. 

Position Restrictions:
•    Modality: Initially 3 months on site (you won't work on weekends), after those 3 months potential hybrid (2 days per week) based on performance.
•    Work Schedule after three months: Sunday-Sunday (2 days off).
•    Support Operation Schedule: 7 AM-7 PM. 5 days per week, 9 hours per day.
•    Rotational Shifts: 7 AM-5 PM or 9 AM-7 PM.

THIS IS WHAT YOU NEED TO KNOW ABOUT OUR JOB OFFER

Type of Contract: Long-term (Indefinite) contract
Work Modality: The first three months are fully onsite. After this period, there is the possibility of transitioning to a hybrid model.
Shift Work: Yes
Schedule Range: From 7:00 AM to 7:00 PM, Sunday to Sunday. Employees work 5 days per week, 9 hours per day, with 2 days off per week.
Work on Holidays: Yes
Paid Holidays: Yes

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Entry level graduate with limited commercial and technical work experience. Build skills and expertise in a chosen Engineering Discipline. Works to instructions and directions and delivers reliable results. Solves routine problems. Organises own time with a short time horizon.