CSI Manager

About the job you’re considering

We are excited to announce an excellent opportunity to join our team as a CSI Manager. In this role a CSI Manager you will be responsible for driving the continuous improvement of IT services and processes across the client’s SIAM ecosystem. This role focuses on working closely with the client and external suppliers to identify opportunities for improvement, implement best practices and ensure that IT services align with business objectives. The CSI Manager collaborates with external suppliers and client stakeholders to enhance service quality and efficiency.
 
 
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
 

If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Develop and implement a continual service improvement strategy aligned with IT and business goals.
• Analyse existing IT processes to identify areas for improvement and recommend solutions.
• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of IT services and improvement initiatives.
• Work closely with external suppliers, service owners, and client business units to gather feedback and drive improvement initiatives.
• Promote the adoption of ITIL best practices and other industry standards to enhance service delivery.
• Training and support for external suppliers on continual service improvement methodologies and tools.
• Prepare and present regular reports on improvement initiatives, performance metrics, and outcomes to senior management.
• Ensure that improvement initiatives are effectively managed and integrated into existing processes. 

Your skills and experience

• Strong understanding of ITIL framework and continual service improvement principles.
• Analytical and problem-solving skills.
• Proven capability to operate across multiple suppliers and complex service environments
• Ability to influence and challenge supplier behaviours constructively
• Skilled in coordinating and aligning multiple stakeholders during high-pressure or fast-changing situations
• Strong understanding of service management disciplines (Incident, Change, Demand, Capacity, Performance) and how they integrate at an ecosystem level
• Proficiency in IT service management tools and software.
• ITIL certification (preferably ITIL Expert or ITIL Practitioner).
• Experience with process improvement methodologies such as Lean, Six Sigma, or Agile. 

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

We are a Disability Confident Employer

Capgemini is proud to be a  Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

 
 
Please opt in during the application process.

Your security clearance and pre-employment checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
 
 
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
 

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
 
 
If you are successfully offered this position, you will go through a series of pre-employment checks, including:  identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Make it real – what does it mean for you?

Flexibility to work your way
You will be encouraged to have a positive work-life balance.  Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.  All UK employees are eligible to request flexible working arrangements. 
 
 
 
Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
 
 
 
 
Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
 
 
 
 
Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com