Functional Support Analyst

Job Description

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE

• Provide functional and application support for business-critical information systems to end users
• Analyze, follow up and resolve user requests and incidents, ensuring high service quality
• Act as a functional interface between end users, business stakeholders and technical teams
• Contribute to the monitoring, maintenance and continuous improvement of information systems
• Maintain and update functional documentation, procedures and user guidelines
• Work within an IT service management framework, complying with established processes and SLAs

YOUR PROFILE

• Bachelor’s or Master’s degree (Bac+3 with min 7 years of experience or Bac+5 with min of 3 years of experience) in a similar role (functional analysis / application support)
• Proven experience in providing functional support on Information Systems to end users
• Sound knowledge of IT service management frameworks (e.g. ITIL)
• Hands-on experience with JIRA and/or Confluence
• Fluent in English
• Comfortable working in a structured, international and collaborative environment

WHAT YOU’LL LOVE ABOUT WORKING HERE? 

At Sogeti, we embrace diversity and inclusion, collaborate, and celebrate together. We're committed to ensuring that people of all backgrounds feel belonging at Sogeti irrespective of gender, age, ability status, sexual orientation, ethnic and cultural origin, or social backgrounds. Specific programs also exist locally for veterans or refugees. Through our regular employee survey, we ensure that everyone feels valued for who they are and what they bring.

We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.