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ServiceNow ITOM (Developer/Lead's/Architect's)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your role

  • Configure, and optimize ServiceNow ITOM Discovery and Service Mapping solutions for on-premises and cloud environments.
  • Develop and maintain custom patterns, probes, sensors, and MID Server capacity to ensure robust horizontal and top-down infrastructure discovery.
  • Administer Discovery schedules, reconcile results, and manage anomalies to uphold CMDB data integrity.
  • Define and enforce CMDB alignment with CSDM and enterprise data models, ensuring accurate CI relationships.
  • Integrate Discovery and Mapping with third-party tools (e.g., SCCM, cloud APIs), using REST/SOAP and IntegrationHub. 
  • Collaborate with infrastructure, application, and cloud teams to accurately map business services; engage stakeholders in reviewing and validating service maps.
  • Monitor MID Server performance and scale deployments to match enterprise needs. 

Your profile

  • Hands-on ServiceNow ITOM (Discovery & Service Mapping).
  • Profound understanding of CMDB, CSDM, Discovery architectural best practices, and enterprise-scale implementations.
  • Expert in building custom Discovery patterns, probes, sensors, and optimizing mapping techniques (traffic, tag, and predictive intelligence).
  • Strong scripting skills (JavaScript, Glide API), Flow Designer, IntegrationHub, REST/SOAP API integrations. 

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Ref. code:  319022
Posted on:  29 Nov 2025
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Bangalore, IN

Brand:  Capgemini
Professional Community:  Cloud Infrastructure Management

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