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Service Level Mangement

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

  • Design and implement HRSD modules such as Case Management, Lifecycle Events, and Employee Center.
  • Customize HR workflows and UI components using Flow Designer, Business Rules, and Service Portal.
  • Integrate ServiceNow HRSD with external HR systems (e.g., SAP, Workday) using REST/SOAP APIs and IntegrationHub.
  • Collaborate with HR stakeholders to gather requirements and deliver scalable, user-friendly solutions.
  • Maintain HR data integrity across the HR Service Catalog, Knowledge Base, and employee records.

Your Profile

  • 6–12 years of enterprise IT experience, with a focus on ServiceNow development and HRSD module customization.
  • Expert in designing and implementing HR workflows, business rules, and client/server-side scripts using JavaScript.
  • Strong hands-on experience in HRSD modules like Case Management, Lifecycle Events, and Employee Center.
  • Skilled in configuring ServiceNow solutions to meet HR business requirements and enhance employee experience.
  • Proficient in integrating ServiceNow HRSD with external HR systems using REST/SOAP APIs.

What will you love working at Capgemini

  • Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative, future-ready HR solutions.
  • Collaborate with cross-functional teams including architects, business analysts, and client stakeholders.
  • Contribute to large-scale rollouts and multi-country implementations of HRSD modules

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code:  293529
Posted on:  14 Aug 2025
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Bangalore, IN Gurgaon, IN Chennai (ex Madras), IN Noida, IN Pune, IN Mumbai (ex Bombay), IN Hyderabad, IN

Brand:  Capgemini
Professional Community:  Cloud Infrastructure Management

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