Service Designer

Education - Bachelor’s or master’s degree in service design, User Experience Design, Human-Computer Interaction, or a related field.

Experience: Minimum of 3-5 years of experience in service design, preferably within the financial services industry.

Primary Skills:

Proficiency in service design tools and methodologies (e.g., journey mapping, service blueprinting).

  - Strong problem-solving skills.

  - Excellent communication and skills.

  - Ability to work collaboratively in a cross-functional team environment.

  - Knowledge of customer experience management and design thinking principles.

  - Familiarity with banking products and services is a plus.