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Service Delivery Manager-Retail domain

Your Role

  • Lead retail application support teams to ensure smooth, business‑critical operations.
  • Own and manage Major Incidents, including coordination, communication, and RCA to leadership.
  • Ensure stability of complex, legacy retail applications with multiple interfaces, batches, and vendors.
  • Collaborate with engineering, infrastructure, and third‑party vendors for end‑to‑end service delivery.
  • Provide operational reporting, stakeholder communication, and on‑call coverage as needed.

Your Profile

  • Strong Service Delivery / Application Support leadership experience in the retail industry.
  • Proven expertise in Major Incident Management, RCA preparation, and high‑pressure problem solving.
  • Hands‑on background as a lead developer in Ecommerce or Warehouse Management systems.
  • Solid understanding of Retail domain processes: Product & Merchandising, Supply Chain, WMS.
  • Excellent communication skills; experience managing legacy systems, vendors, and shift/on‑call models.

What you'll love about working here

  • You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
  • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
  • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. 
     
Ref. code:  445299
Posted on:  6 Apr 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Bangalore, IN

Brand:  Capgemini
Professional Community:  Delivery Excellence

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