Service Delivery Analyst (Travel Domain)

Your Role

This role is a liaison between internal teams and is responsible for addressing online reservation fulfilment questions, problem-solving, and delivering results across multiple complex tasks.

• At least 6+ years of experience in the business travel industry (equivalent experience preferred)
• Technically proficient in supporting multiple GDSs, Point of Sale tools, and other applications
• Knowledgeable about Online booking tools.
• Highly experienced in Travel and/or Airline industry

Your Profile

• • Support teams 
  • Consult with cross-functional teams.
  • Support Client Management.
  • Collaborate with Product Teams 
  • Case Management.
  • Technical Escalation.
  • Problem-Solving Approach.

What you''ll love about working here :

•    We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
•    Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
•    At Capgemini, you can work on cutting -edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.