Salesforce Architect Lead

• Solution Design: Design IT solutions that improve the efficiency or the KPIs of customer support and marketing operations. Ensure that the solutions are scalable, secure, and aligned with business objectives. 

• Collaboration with customer: Work closely with customer CIO and team to understand their needs and constraints and translate them into clear requirements. Work closely with customer CIO and our program manager to communicate efficiently our plans and project status and get their feedback. 

• Internal collaboration: Work closely with internal business teams (customer support and marketing operations) and internal IT development teams to ensure the solutions are well designed and deliver the planned efficiency gain and business value improvement. 

• Technical Leadership: Provide technical leadership and guidance to project teams. Mentor and support team members in developing their skills and knowledge. 

• Continuous Improvement: Stay up-to-date with the latest features and best practices of Salesforce Agentforce. Identify opportunities for continuous improvement and optimization of Salesforce solutions. 

• 10+ years’ experience in IT architecture, with strong focus on Salesforce and customer support/marketing operations.
  Deep knowledge of Salesforce (Sales, Service, Marketing Cloud, Lightning); integration and customization experience required.
  Agentforce and Data Cloud knowledge preferred (training provided)Adobe marketing tools (e.g., Workfront) and Microsoft Azure knowledge are a plus (training provided).
  Mandatory experience in customer.
  Support operations and CPG industry; marketing operations knowledge preferredStrong analytical, problem‑solving, and communication skills
  Fluent English (written and spoken)
  
  

WHAT YOU'LL LOVE ABOUT WORKING HERE

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.