SMG Lead | 9 to 12 years | Mumbai, Pune & Bangalore

Primary Skills

• 9-13 years knowledge on technical application operation for cloud and portal services
• SIAM & ITIL Expert
• Good Management and communication skills.
• Problem solving skills (Six Sigma )
• Understanding of cross systems interrelations in context of the global business process.
• Strong knowledge on ITIL, quality process and security compliance

Job Description

• Monitoring the effectiveness of IPC processes  and making recommendations for improvement
• Co-ordinate critical and high priority incident, contribute in major incident calls and creation of RCA for such incident
• Driving Change Management including attending meetings
• Participate in CAB
• Delivery of RCA documentation after successful incident resolution
• Analyses change records to determine any trends
• Support effective investigations of problems between teams to ensure an end-to-end SLA