SAP Service Management Lead/SME

Your Role:

• Act as the SAP Service Management Lead/SME, leading the design, implementation, and optimization of service lifecycle processes within SAP S/4HANA Service.
• Facilitate business requirement workshops and configure service management functionalities including service orders, contracts, warranties, service quotations, and field service processes.
• Collaborate with Customer Service, Sales, Supply Chain, Finance, and technical teams to deliver integrated end-to-end service solutions.
• Lead testing, data migration, user training, issue resolution, and continuous improvement initiatives while ensuring alignment with SAP best practices.

Your Profile

• 9 to 15+ years of SAP experience with strong expertise in SAP Service Management, Customer Service (CS), or SAP S/4HANA Service. 
• Hands-on experience in service order management, service contracts, warranty management, installed base management, resource planning, and service billing processes.
• Proven experience integrating SAP Service Management with SAP SD, MM, EWM, Finance, and other SAP ecosystem solutions.
• Strong stakeholder management, communication, analytical, and leadership skills with experience leading global implementation, rollout, and support engagements.

What you will love about working with us:

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.