SAP Customer Service Functional Consultant

Your Role:

• Lead requirement gathering, solution design, and implementation of SAP Customer Service (CS) processes aligned with business objectives.
• Configure and support SAP CS functionalities including Service Orders, Notifications, Contracts, Warranty Management, and Installed Base Management.
• Collaborate with cross-functional teams across SAP SD, PM, MM, and FI modules to deliver integrated business solutions.
• Provide end-user support, conduct testing, prepare functional specifications, and drive continuous process improvements.

Your Profile:

• 6-12 years of overall experience with strong hands-on expertise in SAP Customer Service (CS) module implementation and support projects.
• Proven experience in configuring service management processes, troubleshooting issues, and delivering business-centric SAP solutions.
• Strong understanding of integration points between SAP CS and related modules such as SD, PM, MM, and Finance.
• Excellent stakeholder management, communication, and analytical skills with experience working in global project environments.

What you will love about working with us:

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.