SAP Customer Service Functional Consultant

Your Role:

• Implement, configure, and support SAP CS (Customer Service) solutions covering service orders, notifications, and warranties.
• Manage end‑to‑end service processes including repairs, service contracts, complaints, and returns.
• Integrate SAP CS with SD, MM, PM, and FI to ensure seamless service execution and billing.
• Provide leadership in issue resolution, enhancements, and continuous improvement for service operations.

Your Profile:

• 4–12 years of hands‑on experience in SAP CS (Customer Service) module across implementation and support projects.
• Strong understanding of service management, service order processing, warranties, and service billing.
• Experience working with cross‑functional integrations and complex customer service scenarios.
• Excellent analytical, communication, and stakeholder management skills.

What you will love about working with us:

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.