Quality Process Professional - C
Primary Skill
- Extensive experience of process definition and implementation covering various life cycles – Development / Maintenance / Transformation / Improvement / Innovation
- Perform service contract, SOW, scope statement reviews to gather service, quality, risk and compliance management requirements
- Building Process awareness in Engagement - Provide necessary process training , walkthrough of the processes and templates , assisting in Tools Setup
- Perform periodic audits covering process, quality assurance, compliance, metrics and risk reviews aligned with customer’s expectations
- Identify and facilitate improvement initiatives with quantified benefits r e.g. Incident reduction , FMEA effectiveness , Six Sigma Initiatives, Early Alerts etc
- Monthly reviews and reporting of performance, findings, recommendations, alerts and inferential analysis to the management
- Ensure readiness of the account project for internal and external audits
Secondary Skill
- Clear understanding of various IT industry best Standards, frameworks and models ISO 9001, ISO 20000 , CMMi, Agile , Lean & Six Sigma , ITIL, ASM , DevOps, SAFe
- Participate / Conduct focus reviews and deep dive reviews of critical projects
Skills (competencies)
Bangalore, IN