Quality Process Professional - C

Primary Skill

• Extensive experience of process definition and implementation covering various life cycles – Development / Maintenance / Transformation / Improvement / Innovation
• Perform service contract, SOW, scope statement reviews to gather service, quality, risk and compliance management requirements
• Building Process awareness in Engagement - Provide necessary process training , walkthrough of the processes and templates , assisting in Tools Setup
• Perform periodic audits covering process, quality assurance, compliance, metrics and risk reviews aligned with customer’s expectations
• Identify and facilitate improvement initiatives with quantified benefits r e.g. Incident reduction , FMEA effectiveness , Six Sigma Initiatives, Early Alerts etc
• Monthly reviews and reporting of performance, findings, recommendations, alerts and inferential analysis to the management
• Ensure readiness of the account project for internal and external audits

Secondary Skill

• Clear understanding of various IT industry best Standards, frameworks and models ISO 9001, ISO 20000 , CMMi, Agile , Lean & Six Sigma , ITIL, ASM , DevOps, SAFe
• Participate / Conduct focus reviews and deep dive reviews of critical projects

Skills (competencies)