Major Incident Management

Your role

• Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams.
• Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders.
• Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked.
• Ensure accurate and timely incident documentation, including timelines and impact analysis.
• Collaborate with Problem Management for root cause analysis and post-incident reviews.
• Maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy).
• Ensure adherence to SLAs and escalation procedures.

Your profile

• 4-12 years experience as Major incident manager
• Strong understanding of ITIL Incident and Major Incident Management processes.
• Experience managing high-severity incidents in enterprise environments.
• Excellent communication, coordination, and crisis management skills.
• Familiarity with ITSM tools and monitoring platforms.

What will you love working at Capgemini

• Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.
• This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. 
• Would be working in cutting-edge cloud IT infra technology with high performance capability team
• Career Growth & Global Exposure
• Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System