Licensing

Job Description

Role Overview

 Customer-focused role involving reactive support, proactive customer engagement, and webinar delivery to drive Cisco licensing adoption and onboarding success

Key Responsibilities

• Handle customer queries via phone, email, and tools; troubleshoot and resolve licensing/technical issues • Engage with customers early in the lifecycle to guide them through Enterprise Agreement onboarding via 1:1 engagement • Work within a globally consistent delivery process to provide Licensing, Services, and Software onboarding support • Engage customers proactively during onboarding and guide next steps for adoption • Deliver webinars and training sessions to educate customers on licensing and processes • Collaborate with internal teams, partners, and stakeholders • Maintain documentation, knowledge base, and support process improvement