Licensing

Job Description

Role Overview

Customer-focused role involving reactive support, proactive customer engagement, and webinar delivery to drive Cisco licensing adoption and onboarding success.

Key Responsibilities

• Handle customer queries via phone, email, and tools; troubleshoot and resolve licensing/technical issues

• Engage with customers early in the lifecycle to guide them through Enterprise Agreement onboarding via 1:1 engagement

• Work within a globally consistent delivery process to provide Licensing, Services, and Software onboarding support

• Engage customers proactively during onboarding and guide next steps for adoption 

• Deliver webinars and training sessions to educate customers on licensing and processes

• Collaborate with internal teams, partners, and stakeholders

• Maintain documentation, knowledge base, and support process improvements Requirements 

• Knowledge of Cisco licensing & basic networking (CCNA preferred)

• Strong communication and presentation skills

• Experience in multiple stakeholder management (B2B environment)

• Customer-facing experience with international clients

• Ability to work independently with a proactive mindset