Knowledge Management

Your role

• Develop and implement knowledge management policies, processes, and standards aligned with ITIL best practices.
• Collaborate with subject matter experts to capture and document knowledge.
• Review, validate, and update knowledge base content regularly to ensure accuracy and relevance.
• Manage the organization's knowledge management platform (e.g., ServiceNow, Confluence).
• Align knowledge management practices with ITIL processes such as Incident, Problem, and Change Management.
• Promote a knowledge-sharing culture across teams and departments.

Your profile

• 4+ years of experience in knowledge management, preferably in an ITIL-aligned environment.
• Experience with ITSM platforms and knowledge tools.
• ITIL Foundation Certification (required or preferred)..
• Strong written and verbal communication skills.
• Analytical mindset with attention to detail.
• Ability to work cross-functionally and manage multiple stakeholders.

What will you love working at Capgemini

• Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries.
• Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs.
• Career Progression: Structured internal mobility and leadership development pathways.
• Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives.
• Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being.
• Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs.