Japanese Bilingual With Workspace

Your Role

• Act as a Japanese bilingual IT Operations Support engineer, providing L1/L2 support to Japan‑based users through tickets and voice calls.
• Communicate fluently in Japanese (JLPT N2/N3) with end users and stakeholders for issue resolution, coordination, and escalations.
• Provide end‑user support for laptops, desktops, printers, and mobile devices, including handling escalated incidents.
• Respond to incidents and service requests via ticketing systems while ensuring SLA adherence and proper documentation.
• Assist users with login issues, password resets, and access management across Active Directory, Microsoft 365, and AWS environments.
• Diagnose and resolve issues related to Windows OS, standard application installations, software configurations, and system performance.
• Support enterprise endpoint and cloud management tools such as SCCM, Intune, and related device management platforms.
• Collaborate with onshore and offshore teams, ensuring smooth coordination with Japanese stakeholders and ODC teams.
• Document troubleshooting steps, SOPs, and resolution notes clearly for continuous service improvement.

Your Profile

• Japanese language proficiency (JLPT N2/N3 preferred) with the ability to confidently converse with Japanese users on calls and write professional responses.
• Prior experience in IT Operations / End‑User Support / Service Desk roles, preferably supporting Japanese accounts.
• Hands‑on knowledge of Microsoft 365, Windows OS, and Active Directory user administration.
• Exposure to AWS environments and basic cloud access troubleshooting is an added advantage.
• Working knowledge of enterprise device management tools such as SCCM and Intune.
• Strong troubleshooting and analytical skills to diagnose technical issues efficiently.
• Understanding of Japanese business culture, structured communication, and escalation etiquette.
• Ability to translate technical details clearly between Japanese and English for internal coordination.
• Excellent documentation skills for incident updates, SOPs, and RCA inputs.

What Will You Love Working at Capgemini

• You can shape your career with access to diverse career paths and internal mobility across the Capgemini Group.
• Receive personalized career guidance and mentorship from experienced leaders.
• Benefit from comprehensive wellness programs, including health checks, telemedicine, insurance with top‑ups, elder care, partner coverage, and parental support.
• Be part of an inclusive and diverse workplace where you are valued for who you are and encouraged to bring your authentic self to work.
• Work on cutting‑edge technology projects with global clients, contributing to impactful solutions across industries while addressing societal and environmental challenges.