HTE Mobility Engineer || 4 to 6 years ||

Job Description -

CX HTE is a critical customer-facing role and leading customers’ business outcomes across and maximizing
customer loyalty, satisfaction through Cisco services technical delivery’s value proposition. We are seeking a
HTE to work with designated high-demand customers ensuring they receive premium-level technical support
services.

Role & Responsibilities
• The HTE delivers the technologies, solutions and services which customers need to expertly manage their
networks.
• In this role, you will be "Cisco’s face to the customer," working in a fast-paced, high-impact environment
as a visible contributor delivering on our commitments.
• You need to be a creative problem solver, comfortable with challenging the status quo and rapidly
responding to escalated issues.
• Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge.
• Review and analyze trends and assist in providing quarterly reports detailing corrective action plans
planned for the next quarter.
• Review historic customer data to identify trends and enable problem management
• Handle multiple customers for aforementioned needs remotely or onsite.

Minimum Qualifications:

Knowledge of IP routing and switching is required
• Knowledge of Virtualization technologies.
• Knowledge on 3G/4G/5G mobile packet core technologies like LTE, UMTS/CDMA/GSM/WiFi offloading, 5G
Core
• Working knowledge of SGSN, MME, GGSN, SGW, PGW, PCF, PCRF, EPDG, SAMOG, AMF, SMF, UPF and
AMF.
• Knowledge of various 4G/5G and 4G call flows is a must.
• Strong Knowledge of the 3GPP specifications is a must.
• Applications such as Policy, IMS & VoLTE OR Experience in design and deployment of Wireless technology
for various business segments.