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Genesys Developer / Contact Center Integration Specialist

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

We are looking for an experienced Genesys Developer / Contact Center Integration Specialist to design, develop, and support enterprise contact center solutions. You will work on Genesys cloud and on‑prem platforms, integrating telephony systems and enterprise applications to deliver scalable, reliable, and high‑performance customer engagement solutions.

Your Profile

  • Design, develop, and integrate Genesys solutions with telephony systems (PBX, VoIP), CRM, ERP, and other enterprise applications to enable seamless data flow and customer interactions.
  • Develop and consume Genesys Web Services (GWS) and enterprise APIs for data exchange, workflow automation, and system integrations using REST/SOAP, JSON, and XML.
  • Provide technical support and troubleshooting for Genesys configurations, integrations, and performance-related issues; diagnose defects, resolve bottlenecks, and ensure system stability.
  • Monitor system health, analyze logs, and implement proactive measures to maintain reliability and operational excellence.
  • Work with cloud-based Genesys platforms such as Genesys Cloud (PureCloud) and Genesys Engage and customize solutions using Java, JavaScript, .NET (C#), or VoiceXML.
  • Collaborate effectively with cross‑functional teams, manage multiple priorities, and deliver high‑quality solutions within defined timelines.

What you'll love about working here

  • You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
  • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
  • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Ref. code:  385365
Posted on:  18 Apr 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Bangalore, IN

Brand:  Capgemini
Professional Community:  SaaS Solutions

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