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Genesys Cloud| 6-10years | Pune& Kolkata

  • Main Responsibilities
     
  • o  Design and build IVR flows in NICE CXOne Studio, Genesys Architect or similar low code/no code platform.
  • o  Configure parameters such as HOO, Skills, Priorities routing rules etc.
  • o  Build APIs for consumption by 3rd party apps and call 3rd party APIs to meet business needs.
  • o  Configuring controls on agent toolbar and embedding it within CRM
  • o  Unit test development items in studio with API testing tools like postman
  • o  Building reports and dashboards
  • o  Load historical ACD data into platform for generating accurate forecasts.
  • o  Extracting data using OOTB APIs and integrating with data lakes
  • o  Debug routing issues and platform issues
  • o Work with client and vendor to coordinate platform issues with vendors such as Genesys, Amazon Connect, NICE etc.
Ref. code:  42382
Posted on:  Nov 3, 2024
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Bangalore, IN

Brand:  Capgemini
Professional Community:  Software Engineering

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