Engagement Director | 15+ years | Bangalore

Job Description

Capgemini is seeking level executive for Engagement Director role.

Primary Skills

•    Delivery Management: Oversee end-to-end service delivery across multiple F&A accounts, ensuring SLAs and KPIs are consistently met.
•    Client Relationship & Satisfaction: Act as the single point of contact for client organisations, resolving delivery-related issues and fostering long-term partnerships.
•    Strategic Planning: Contribute to service line strategy, competitiveness, and growth initiatives.
•    Transformation & Innovation: Lead industrialised innovation efforts, including automation, process reengineering, and digital enablement.
•    Compliance & Governance: Ensure adherence to contract terms, process controls, and regulatory requirements.

Secondary Skills

•    15+ years of experience in F&A service delivery.
•    Expertise in F&A , with core expertise in O2C, P2P, 
•    Expertise in P&L management.
•    Exposure in transformation initiatives.
•    Experience working in either BPO or captive environment, with adaptability to both models.
•    Strong commercial knowledge and ability to drive margin improvement.
•    Strong communication and stakeholder management skills.
•    Experience with global delivery models and multi-location teams.