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Delivery Service Manager | 6 to 9 years | Pan India
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
• Accountable for Service Availability, Performance, Incident resolution and Customer Satisfaction of assigned services.
• Carry out processes and tasks efficiently and expeditiously.
• Identify opportunities for continuous service improvement of applications / infrastructure.
• Review and assess customer feedback and utilize expertise to improve and refine services.
• Collaborate and strategize with management and Service Owners to simplify application / infrastructure landscape.
• Drive efforts to ensure Service Run issues are resolved and SLAs are met.
• Maintain positive relationships with customers by identifying and communicating customer needs and executing service delivery within the company context.
• Manage and deliver services with Customer first attitude to build and improve perception of Group IT.
Primary Skills
• 5+ years of experience in service delivery management (application / infrastructure maintenance and support experience) with specific experience in Service Run activities.
• Experience in process improvement, project delivery, and data mining especially in software, infrastructure and/or product development.
• MUST BE CUSTOMER FOCUSED, SOLUTIONS ORIENTED AND WILLING TO GO THE EXTRA STEP.
• Strong customer service, project management, and quality control experience.
• Proven teamwork skills and attention to detail.
• Excellent written and verbal communication skills
• Ability to manage sensitive and sometimes confidential information
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Bangalore, IN
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