Customer Support Engineer

Job Description

Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what’s possible. Join us in helping leading Consumer Products and Retail Services (CPRS) organizations unlock the value of technology and drive scalable, sustainable growth.

Your Role

As a Systems Engineer with development skills, you will play a key role in supporting and enhancing customer systems, particularly HBC+ and ALNA. You’ll work closely with cross-functional teams to analyse system behaviour, identify patterns, and develop dashboards using Splunk. Your curiosity and autonomy will be essential in mastering complex systems and driving continuous improvement.

In this role, you will:

• Analyse system data and identify patterns to support customer operations.
• Work on HBC+ and ALNA systems to ensure stability and performance.
• Develop and specify dashboards using Splunk to visualize key metrics.
• Collaborate with support teams to resolve issues and improve system reliability.
• Gain deep system knowledge through proactive exploration and learning.
• Operate independently while contributing to team goals and customer satisfaction.

Your Profile

• 4–9 years of experience in system engineering, development, or support roles.
• Strong hands-on experience with Splunk, including dashboard creation.
• Analytical mindset with a passion for problem-solving and system optimization.
• Ability to work autonomously and take initiative in a dynamic environment.
• Bachelor’s degree in computer science, Engineering, or a related field.
• Excellent communication and collaboration skills.

What You’ll Love About Working Here

We value flexibility and support our employees with Hybrid work options and adaptable schedules to maintain a healthy work-life balance. Our inclusive culture brings together diverse professionals committed to growth, innovation, and excellence. You’ll have access to continuous learning opportunities and certifications in emerging technologies like cloud and AI.

About Us

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs—from strategy and design to operations.

To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data.