Customer Support Engineer

Your role

In the Customer Services Engineering department, the candidate will integrate a team of engineers in charge of solving the technical queries raised by the Airbus customers related with In-Service Engineering issues.  

The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience. 

Within this context the activity will focus on: 

• Analyzing and answering daily queries from customers on ALL Airbus civil A/C; 

• Agree on a resolution deadline with the customer and define a resolution strategy; 

• Anticipating recurring queries; 

• Developing a collaborative network with internal and external contributors; 

• Provide solutions in collaboration with the customer for a safe operation environment. 

• To constantly perform operational assessments of the Airbus fleet and raise actions; 

• Capitalizing the In-Service experience into innovative solutions, for better support and optimization; 

• Building the team of tomorrow
  
  
  

Your profile

• Experience in design office on  Propulsion, Fuel, APU, Air Systems 
• Good understanding of Airline operating and maintenance environment. 
• Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,…), Engineering Drawings (Mechanical and Repair) Interchangeability/Spare Parts management and Configuration Management, Concessions 
• Experience with the following tools will be an advantage: Tech Request, Airn@v, Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster, Airbus Norms & Specs. 
• Ability to coordinate remotely / virtually among Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams.
• Good knowledge of MS Office suite.English: Advanced level (written and spoken); 
• Overall 2 to 5 years of Experience 

What You'll Love About Working Here

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.