Customer Support Engineer-Inflight Entertainment

Job Description

About the Job

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, supported by a collaborative global community, and inspired to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, inclusive world.

Your Role

As a Global Mobility Consultant managing the Americas region, you will be responsible for overseeing and coordinating global mobility programs and assignments. Your primary focus will be on facilitating smooth employee relocations, ensuring compliance, and providing support to internationally mobile employees.

Key Responsibilities:

• Act as the primary technical interface between Airbus and airline customers for IFE and connectivity systems.
• Provide timely and effective resolution of in-service technical issues related to IFE and connectivity systems.
• Analyze and respond to customer queries using Airbus technical documentation (AMM, TSM, IPC, MPD, CMM, etc.).
• Coordinate with internal design offices, suppliers, and program teams to resolve complex technical issues.
• Support Entry-Into-Service (EIS) activities, including on-site support and training for airline personnel. Required Skills & Qualifications:
• Bachelor’s degree in Aerospace, Electronics, Avionics, or a related engineering field.
• 3–7 years of experience in aircraft maintenance or customer support, with a strong focus on IFE and connectivity systems.
• Solid understanding of Airbus technical documentation: AMM, TSM, MPD, IPC, CMM, etc.
• Familiarity with Airbus in-service engineering and airworthiness processes.
• Experience in base maintenance or modification programs is highly desirable.
• Familiarity with IFE systems (e.g., Panasonic, Thales) and connectivity technologies (e.g., SATCOM GX system, GSM).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a multicultural and cross-functional environment. 

Your Profile

Required Skills & Qualifications:

• Experience with Airbus aircraft (A320, A330, A350, A380). • Knowledge of regulatory requirements (EASA/FAA). • Experience with airline operations or MROs.

What You'll Love About Working Here

• A culture of belonging: You are valued for who you are and can bring your authentic self to work.
• Weekly musical performances by our in-house band – The Rubber Band.
• Opportunities to participate in internal sports events, yoga challenges, and marathons.
• Work on cutting-edge tech and engineering projects or contribute to solutions for societal and environmental challenges.

About Capgemini

Capgemini is a global business and technology transformation partner helping organizations accelerate their digital and sustainable transitions. With 340,000 team members in over 50 countries and a 55-year heritage, Capgemini delivers end-to-end services from strategy and design to engineering, powered by market-leading capabilities in AI, cloud, and data.