Collab UC_CUCM || 6 to 9 Years || Gurgaon

Job Description

Role Specific Responsibilities:

• Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
• Takes leadership role in execution of delivery projects
• Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
• Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes both development of digital intellectual capital (e.g. scripts, digital signatures).
• Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.
• Coordinate with TAC to work on P1 and P2 issues.
• UCCE - solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUIC
• UCCX -  Knowledge and exposure in UCCX is a plus but not mandate
• Strong hands-on CC implementation work needed with troubleshooting capabilities.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.

Skills (competencies)