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Collab UC

Job Description

Collab UC
Experience-6-12 Years
Location-Mumbai, Pune,Guragon,Bangalore
About Us
Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.
Key Responsibilities
  • Provide Level 2/Level 3 support for Cisco Unified Communications (UC) environments, ensuring high availability and performance.
  • Configure, administer, and troubleshoot Cisco Unified Communications Manager (CUCM) including call routing, media resources, and voice services.
  • Manage and support voice protocols including SIP, H.323, and MGCP.
  • Integrate and troubleshoot Cisco UC solutions including CUC (Unity Connection), UCCX, CVP, Voice Gateways, and CUBE.
  • Perform real-time troubleshooting of voice call failures, call quality issues, signaling problems, and gateway-related incidents.
  • Analyze and interpret logs, traces, debugs, and packet captures across UC products, Voice Gateways, and CUBE.
  • Configure and support PRI (T1/E1), FXO/FXS interfaces, CME, and CUE environments.
  • Manage and troubleshoot Hunt Groups, Call Pickups, Voicemail Services, Auto Attendant, and B-ACD solutions.
  • Support Cisco Jabber and Mobile & Remote Access (MRA) environments.
  • Handle and lead critical P1/P2 incidents, bridge calls, and WebEx troubleshooting sessions.
  • Coordinate with multiple stakeholders, vendors, and support teams during service outages and major incidents.
  • Follow ITIL processes for Incident, Problem, and Change Management.
  • Conduct detailed Root Cause Analysis (RCA) and provide corrective and preventive action recommendations.
  • Participate in 24x7 operations support and rotational shift coverage.
Mandatory Skills
Technical Skills
  • Strong hands-on experience with Cisco Unified Communications Manager (CUCM).
  • Expertise in:
    • Call Routing
    • Media Resources
    • Dial Plans
    • Voice Call Flows
  • Strong knowledge of voice protocols:
    • SIP
    • H.323
    • MGCP
  • Good understanding of voice codecs and media negotiation.
  • Hands-on experience with:
    • Cisco Unity Connection (CUC)
    • UCCX
    • CVP
    • Voice Gateways
    • Cisco Unified Border Element (CUBE)
  • Experience troubleshooting:
    • PRI (T1/E1)
    • FXO/FXS
    • CME
    • CUE
What you'll love about working hereWe offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.
Ref. code:  546671
Posted on:  8 Sept 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Bangalore, IN

Brand:  Capgemini Engineering
Professional Community:  Manufacturing & Operations Engineering

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