Client Delivery Partner

Role Description

This person will manage delivery for a US Client Account for multiple geographies with multiple service lines involving Infrastructure support, Business Services, and IT Application Delivery.

• Manage Client Relationships, steering committees, and overall account growth. Sharp focus on GCC growth in India encompassing digital innovation
•  Responsible for delivery oversight and direction for the assigned PF
• Handle large teams of 1500+ full time employees for clients
• Organize Status Reviews with Account Executive drive Portfolio Financial & Operational KPIs
• Manage budgets in the excess of USD 100MN
• Create and implement the Account roadmap across all service lines
• Define and Drive strategic direction in terms of technology/workforce for the account

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Ideal Candidate

Our Ideal Candidate is expected with competencies to make decisions and implement in dynamic environment

He/She/They will have 20-25 years of experience in Managing Client Relationship with a strong project track record and demonstrated P&L contribution to sales. A Bachelor’s degree is required; MBA is strongly preferred.This person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset.

a.      Experience in end-to-end delivery/program management of large programs is a must
b.      Ability to drive geographically distributed teams across US and India
c.      Leadership experience in continuous improvement initiatives and operations
d.      Thorough Knowledge of contract management & financial management
e.      Knowledge of application development and test methodologies/lifecycles is preferred
f.       Hands on and can-do attitude whilst demonstrating highest business ethics and compliance
g.      Ability to coach Program/Project Managers is desirable
h.      Business level fluency in English is required
i.       Proven experience in delivering digital projects
j.       Proven experience using a range of agile project management methods
k.      Proven experience balancing multiple priorities and dealing with ambiguity
l.       Understanding of the digital landscape
m.    Experience in matrix-managing multi-disciplinary teams