Cisco UCCE

Job Description

UCCE skills:

Role Overview:

A Cisco Lifecycle UCCE Engineer focuses on the ongoing lifecycle of Cisco Unified Contact Center Enterprise (UCCE) solutions. This role involves maintaining patching and completing major upgrades of UCCE implementations to ensure continuous business value and operational excellence throughout the solution’s lifecycle.

Key Responsibilities:

- Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.

- Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business outcomes.

- Provide expert guidance on upgrades, patches, and maintenance strategies to keep UCCE environments resilient and optimized.

- Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to streamline lifecycle operations and improve efficiency.

- Monitor system performance, troubleshoot issues, and provide proactive recommendations for lifecycle improvements.

- Support integration with Cisco collaboration and contact center products, ensuring seamless multi-channel contact center functionality.