Business Analyst

Your Role

• 4–9 years of relevant work experience. 
• Service-oriented, acting as the main technical interlocutor for customer teams. 
• Strong problem-solving and analytical skills (data gathering, compiling information, preparing reports). 
• Accountability and proactivity. 
• Excellent interpersonal and communication skills; able to work effectively in multicultural environments. 
• Good project management, change management, and tracking skills. 
• Dynamic and effective team player. 
• Customer-centric mindset. 
• Solid understanding of the airline IT landscape, especially in reservation, ticketing, and document lifecycle management. 

Your Profile

• Knowledge of ticket issuance, exchange/refund processes, and ability to analyze and interpret data during migration or mapping activities. 
• Capacity to troubleshoot functional issues, identify root causes, and propose corrective actions in collaboration with R&D and product teams. 
• Ability to work collaboratively in a multi-team, multi-stakeholder environment while maintaining ownership of functional deliverables. 
• Additional skills (added advantage): knowledge of fares filing, fare family, ancillaries, fare structures on platforms, ARD Web. 
• Holds an engineering degree or university degree in Computer Science or equivalent IT work experience. 
• Fluent in English. 
• Experience with airline reservation, ticketing IT solutions, ancillaries, fares and offers, and Altea Reservation system (added advantage). 
• IATA certifications (optional). 
• Willing to travel as needed (ad-hoc, especially to support rehearsal/cutover during PSS programs or to deliver consultancy services). 

What will you love working at Capgemini

• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. 
• Capgemini office campuses in India are green and run on 100% renewable electricity. We have installed Solar plants across India locations and ‘Battery Energy Storage Solution’ (BESS) in the Noida and Mumbai campuses. You will have chance to make a difference everyday.