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Oracle CX Lead Developer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Job Description

We are looking for an Oracle CX Cloud Lead to join our team. 


You will play a key role in designing, configuring, and implementing Oracle Field Service Cloud (OFSC) solutions to optimize field technician workflows, scheduling, and routing. Focusing on leveraging Oracle Fusion Sales/Service Cloud to manage customer relationships, enhance service delivery, and drive sales pipeline.

 

Key Responsibilities:


• Configure OFSC components: resource pools, territories, routing rules, and scheduling policies.
• Develop integrations between OFSC and CRM/ERP systems.
• Design mobile solutions for field technicians.
• Analyze customer needs and map them to Oracle capabilities.
• Provide technical support, troubleshooting, and performance optimization.
• Implement and manage Oracle CX Service Cloud.
• Analyze business processes to improve sales efficiency and customer experience.
• Collaborate with marketing and product teams to executego-to-market strategies.

Your profile:


• 5+ years of experience with Oracle Fusion Field Service Cloud.
• Knowledge of field service processes (scheduling, dispatching, routing).
• Experience with API integrations and mobile application configuration.
• Strong communication skills for collaborating with cross-functional teams.
• Experience with Oracle Fusion CX Sales or Service applications.
• Knowledge of sales lifecycle, CRM data management, and reporting.
• Ability to translate business requirements into technical specifications.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Ref. code:  436301
Posted on:  14 Apr 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Auckland, NZ

Brand:  Capgemini
Professional Community:  SaaS Solutions

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