Salesforce Engagement Manager

Job Description

We’re looking for a dynamic Salesforce Engagement leader to drive a strategic Salesforce transformation program aligned with business objectives. This role will be pivotal in delivering impactful customer experience and marketing automation across Service Cloud and Marketing Cloud workstreams.

Key Responsibilities

• Define project scope, goals, and success metrics aligned with business outcomes.

• Develop and manage detailed project plans, timelines, budgets, and resource allocations.

• Lead cross-functional teams across Service Cloud and Marketing Cloud ensuring coordinated delivery.

• Facilitate workshops and executive briefings to align on business requirements and campaign impact.

• Provide regular updates to stakeholders including status reports, risks, and performance metrics.

• Own the strategic vision for the program and drive adoption across business units.

• Ensure successful delivery of Salesforce solutions including:

• Email-to-case workflows

• Customer journeys

• Reporting and analytics

• Coordinate integration efforts with external systems (FileNet, Guidewire, PMS) ensuring data integrity and compliance.

• Support UAT, training, and go-live planning to ensure readiness across impacted teams.

Qualifications

• Proven experience leading Salesforce programs, especially involving Service Cloud and Marketing Cloud.

• Deep understanding of Marketing Cloud capabilities: Email Studio, Journey Builder, Automation Studio, and Data Cloud architecture.

• Strong background in CRM and digital marketing strategy with ability to assess campaign value and business impact.

• Experience managing global or cross-cloud delivery teams in fast-paced environments.

• Salesforce certifications highly preferred: Marketing Cloud Email Specialist, Consultant, Admin, and Data Cloud.

• Excellent communication and leadership skills with ability to engage both technical and non-technical stakeholders.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.

For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

This is a general description of the duties, responsibilities, and qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

For more information on your rights as an applicant, please refer to the relevant Equal Employment Opportunity notice. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.