Salesforce Business Analyst

Location : Atlanta ,GA

Role : Salesforce Business Analyst

Job Description

"Total Experience 8 to 10 Years
Relevant Experience 5 to 7 Years
Candidate must have
Lead workshops and interviews to capture business requirements across customer service teams
Document currentstate processes and define futurestate workflows aligned with Salesforce capabilities
Support implementation and configuration of Marketing Cloud including Email Studio Journey Builder Automation Studio and Mobile Studio
Design customer journeys and advise on data models to support personalized communications and automation
Translate business needs into functional specifications and user stories
Collaborate with architects and developers to ensure accurate solution delivery
Define reporting requirements and KPIs for customer service and marketing operations
Support data migration planning and validation ensuring alignment with business expectations
Conduct user training and develop adoption strategies for Service Cloud and Marketing Cloud
Act as a liaison between business users and technical teams during UAT and golive

Additional
Strong experience with Salesforce Service Cloud and case management processes
Salesforce Marketing Cloud Email Studio Journey Builder Automation Studio
Proven ability to design and optimize customer journeys and marketing automation workflows
Experience with data modeling reporting and marketing KPIs
Working knowledge of AMPScript SQL HTMLCSS and API integrations
Excellent communication skills to bridge technical and nontechnical stakeholders
Track record of delivering Salesforce projects in fastpaced environments"

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 
Flexible work 
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays 
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups 
Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law