ServiceNow Solution Architect

Job Description

We are looking for a seasoned ServiceNow Solution Architect with deep hands-on experience in the ServiceNow capabilities : Customer Service Management (CSM), Field Service Management (FSM), and Field Service Operations (FSO). The ideal candidate will also bring strong domain knowledge of banking, capital markets, or insurance, and a proven track record in solution design, pre-sales engagement, and building global delivery teams.

Location: Chicago, Atlanta, Charlotte, New York

Designation: Portfolio Manager / Director

Key Responsibilities:
• Architect and design scalable ServiceNow solutions across CSM, FSM, and FSO modules tailored to financial services use cases.
• Lead end-to-end solution design for clients in banking, capital markets, or insurance, aligning platform capabilities with business goals.
• Collaborate with sales and business development teams to support pre-sales activities, including client presentations, demos, and proposal development.
• Build and mentor global delivery teams, ensuring alignment with architectural standards and delivery excellence.
• Drive platform adoption and innovation by leveraging ServiceNow's latest features and capabilities.
• Engage with stakeholders to define strategic roadmaps and transformation initiatives.
• Ensure compliance with industry regulations and security standards in solution design.
Required Qualifications:
• 15+ years of experience in the IT industry, with 5+ years on the ServiceNow platform.
• Hands-on expertise in CSM, FSM, and FSO modules.
• Strong understanding of financial services domain - banking, capital markets, or insurance.
• Experience in defining end-to-end solution architecture, design, and technical leadership across large-scale ServiceNow programs.
• Proven success in pre-sales engagements, including RFP responses and client workshops.
• Experience in building and managing global teams across geographies.
• ServiceNow certifications: CSA, CIS (CSM/FSM), and CAD preferred.
• Excellent communication, stakeholder management, and leadership skills"

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 
Flexible work 
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays 
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups 
Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law