Salesforce Engagement Manager

Job Description

• Manage and maintain customer accounts and maintain a portfolio or book of business
• Negotiate contracts, billing rates and execute SOWs
• Identify business beyond the service line and involve other towers to engage with the client
• Ultimately responsible for delivery excellence and client satisfaction while making accounts profitable

• Required:
• 14-20 years' experience delivering large enterprise grade software implementation projects
• 8-10 years' experience delivering eCommerce and Digital Transformation projects
• Manage multiple client accounts as a portfolio and maintain a book of business
• Completely responsible for revenue generation, project financials, processing change orders and SOWs for current portfolio
• Stand up project teams in different international locations and create processes and communication plans to ensure successful delivery
• Work closely with the client to understand their requirements and challenges and ensure complete client satisfaction
• Make presentations to executive stakeholders and Steering Committee
• Work closely with different service lines to present a united front and a unified solution to the client as one Capgemini offering
• Own and deliver RFPs and SOWs to get new business
• Contribute to the practice by improving processes and delivery excellence

• Preferred:
• Core consulting skills for a client facing role including communications, professionalism, meeting facilitation, and MS Office tools.
• Understanding business process flows and helping identify and solve client business needs through creative solutioning
• Work collaboratively with teams across the globe
• Working knowledge of ERP systems and other backend systems that drive eCommerce applications