Digital Workplace Service Manager

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem

Role

As a Digital Workplace Service Manager and Site Infosec Officer, your day-by-day goal will be to ensure smooth IT workplace operations, secure local site compliance, and effective coordination between business, central IT, and service providers. You will manage local PC and software fleet activities, support MWS contract execution, coordinate workplace deployments, and act as the focal point for site information security. Your key activities will be:

• Manage and optimize the PC and software fleet for Tunis, Tunis Embassy, and Cairo.

• Check PC deliveries and identify obsolete PCs for replacement or extraction.

• Ensure PC purchasing and IMACD activities are aligned with renewal rules and MWS contract terms.

• Guarantee PC/software availability according to DTIT rules and standards.

• Manage the IT authorization queue, including access, software, and admin rights requests.

• Dispatch or reroute misrouted tickets to the correct teams and ensure SLA compliance.

• Coordinate with HCL and central teams and share best practices with Service Desk and FSO teams.

•Analyze user escalations and take corrective actions or escalate when needed.

• Support the deployment of DTIT workplace projects across Tunis and Cairo.

• Ensure project scopes cover local user needs and coordinate local planning, pilots, and rollouts.

• Prepare and deliver end-user communications regarding incidents, changes, deployments, and security topics.

• Build trusted relationships with business stakeholders and clarify DTIT procedures and standards.

• Act as local focal point for information security on the Tunis, Tunis Embassy, and Cairo sites.

• Relay and explain global security policies, standards, and guidelines to local stakeholders.

• Participate in risk analysis, security reviews, audits, and incident follow-up.

• Promote security awareness and ensure compliance with local security requirements.

Profile

• Degree in Computer Science, IT, or similar;

• 5 to 10 years of experience in a similar position, ideally in workplace management, service delivery, or local IT support;

• Strong knowledge of Windows environments, Microsoft Office tools, and IT asset management;

• Experience in service management and coordination with internal and external teams;

• Good understanding of IT security principles, risk management, and local compliance requirements;

• Strong communication, stakeholder management, and problem-solving skills;

• Methodical, rigorous, proactive, and able to anticipate issues;

• Ability to listen, question, reformulate needs, and communicate at all levels;

• Fluency in French and English is mandatory.

Offer

Join a multicultural and inclusive team environment.

•              Enjoy a supportive atmosphere promoting work-life balance.

•              Hybrid work (depends on the Project)

•              Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.

•              Access valuable training and certifications in cutting-edge technologies.

•              Engage in exciting national and international projects.

•              Referral program with bonuses for talent recommendations