Senior Service Delivery Manager

Job Description

Senior Service Delivery Manager

Role Overview

This role will lead an end‑to‑end supply chain organization with responsibility for RPM (Raw & Packaging Materials) planning, production planning, distribution, automation, and supply chain planning transformation.
This role requires a strong people leader with deep operational expertise and a transformation mindset to drive efficiency, resilience, and scalability across the supply chain.

Key Responsibilities

Leadership & People Management

• Lead, develop, and coach a multi‑functional supply chain organization across planning, production, and distribution.
• Build succession plans and strengthen organizational capabilities across critical roles.
• Foster a high‑performance, collaborative, and continuous‑improvement culture.
• Define clear objectives, KPIs, and accountability across teams.

Supply Chain Planning & Operations

• Own RPM planning, ensuring material availability, cost optimization, and risk mitigation.
• Lead production planning and scheduling to meet service, cost, and quality targets.
• Oversee distribution and logistics operations, ensuring optimal service levels and network efficiency.
• Drive strong end‑to‑end alignment between demand planning, supply planning, and execution.

Transformation & Automation

• Lead supply chain planning transformation initiatives, including standardization, digitization, and process redesign.
• Drive automation and system improvements (e.g., ERP, APS, planning and analytics tools).
• Identify opportunities to simplify, standardize, and enhance planning accuracy and responsiveness.
• Champion data‑driven decision‑making and advanced planning capabilities.

Performance & Continuous Improvement

• Define, monitor, and improve KPIs related to service level, inventory, cost, productivity, and forecast accuracy.
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Proactively identify supply chain risks and develop mitigation and contingency plans.

Stakeholder Management

• Serve as a key partner to senior leadership and cross‑functional teams including manufacturing, procurement, finance, and commercial.
• Build strong relationships with suppliers and logistics partners to drive performance and collaboration.
• Communicate strategy, progress, risks, and transformation roadmaps clearly and effectively.

Key Requirements

• Minimum 8+ years of progressive experience in supply chain management, planning, or operations.
• Strong people management experience, leading managers and professional teams.
• Demonstrated expertise in RPM planning, production planning, and distribution/logistics.
• Proven track record of leading supply chain automation and transformation initiatives.

Skills & Competencies

• Strong leadership, coaching, and stakeholder‑management skills.
• End‑to‑end understanding of integrated supply chain planning processes.
• Analytical, structured problem‑solver with a results‑oriented mindset.
• Ability to lead change and influence across multiple functions.
• Excellent communication skills, including executive‑level engagement.

Education

• Bachelor’s degree in Supply Chain, Engineering, Business, or a related field.
• Master’s degree and/or professional certifications (e.g., APICS CSCP/CPIM, Lean Six Sigma) are an advantage.