iOPS Lead

Responsibilities

• Collaborate with IOPs leadership and senior client teams across the region to deliver transformation and client value.
• Work with global and local BSV teams to ensure successful transition and service delivery of IOPs.
• Drive client outcomes: contract compliance, value delivery, issue resolution, continuous improvement, and service transformation.
• Support expansion of IOPs services across the Americas once the lead client is secured.
• Own and manage the LATAM P&L for the IOPs contract.
• Be accountable for delivering LATAM transformation initiatives.
• Lead, motivate, and develop local teams to achieve business objectives.
• Promote regional collaboration and integrated operations.
• Support negotiation, drafting, review, and execution of contract documents (Change Requests, Amendments, SOWs, Work Orders), coordinating with internal teams.
• Plan and manage projects to ensure timely delivery and quality standards.
• Ensure compliance with contractual obligations in coordination with Service Delivery teams.
• Drive process improvements to optimize operations and meet evolving client requirements.
• Collaborate with Finance, Legal, bid teams, and stakeholders to maximize client and company value.
• Collect and validate data for gainshare metrics, providing reporting and client engagement to track and recognize value delivered.